Technology Partners

Technology Partners

We partner with leading technology companies as well as have integrations with various e-commerce, crm, web analytics, and other marketing platforms. We have preferred relationships with the marketing automation and technology providers listed below and leverage these relationships to deliver outstanding service and support to our customers.

IBM – Marketing Cloud & Analytics Cloud

MicroChannel partner with IBM’s extensive portfolio including the IBM Marketing Cloud and IBM Analytics Cloud to deliver exceptional customer experiences that drive revenue and results.

These solutions make customer engagement faster and easier with proven solutions that easily connect to leave no customer-facing team—or customer—behind.

As part of the IBM Marketing Cloud integrated portfolio, the Silverpop platform offers marketing automation, email marketing, lead management and mobile solutions.

IBM Silverpop, is a cloud-based (SaaS) marketing platform that helps convert prospects into loyal customers through more relevant one-to-one interactions. It makes it easy for both B2C and B2B marketers to track and collect customer behaviours across a variety of touch points – specifically emails, SMS, mobile and website.

Silverpop uses customer data and individual behaviours, collected from a variety of sources, to inform and drive personalised interactions in near real time. By providing deep, behaviour-based customer insights and an intuitive engagement engine, Silverpop can reduce the complexity of omni-channel marketing and enable exceptional experiences for customers across the buyer journey.

IBM Mobile Customer Engagement enable marketers to build stronger customer engagement through targeted mobile marketing. Using a cloud-based marketing platform, you can create multi-step, automated programs and campaigns using multiple mobile channels, including push messaging, SMS and email. Solutions include IBM SIlverpop, IBM Mobile Push Notification, IBM Web Push, Tealeaf CX Mobile, and IBM Digital Analytics.

IBM® Mobile Push Notification, formerly Xtify® Mobile Push Notification, provides mobile app marketing for creating notification campaigns that engage mobile app users at the optimal time and place. You can target communications based on your business rules, current segmentation, customer relationship management (CRM) data and customer behavior including current and historical locations.

IBM® Mobile Web Push, formerly Xtify® Mobile Web Push, enhances your mobile marketing by influencing and informing your mobile audience with website notifications. Web push notifications are dynamically triggered for display on mobile websites based on the actions of your visitors. IBM Mobile Web Push enables the delivery of personalized mobile content without IT involvement or the complications of using existing content management or advertisement servers.

IBM® Tealeaf® CX Mobile enables companies to apply Tealeaf’s powerful customer experience management solutions to their mobile websites, native applications and hybrid applications, including support for HTML5 and responsive web design (RWD). It provides expansive visibility into the mobile customer experience, helping to deliver more successful mobile products and services. Tealeaf CX Mobile works with the Tealeaf CX platform and Tealeaf Customer Behavior Analytics suite.

IBM® Digital Analytics, formerly Coremetrics Web Analytics, is a platform for web analytics, data monitoring and comparative benchmarking. It analyzes and reports on your visitors’ digital journeys—across marketing touchpoints and channels—to provide customer insights that help marketers deliver more personalized, relevant and effective marketing. You can expand the IBM Digital Analytics platform with options to analyze multiple sites, offline customer behavior, ad relevancy, impression attribution and social media channels.

  • Email Marketing
  • Landing Pages
  • Marketing Automation
  • Behavioural Tracking
  • Lead Scoring and Alerts
  • Universal Behaviour Exchange
  • SMS Messaging
  • Mobile Push Messaging
  • Mobile Web Push
  • Customer Experience Management
  • Web Analytics

Salesforce Sales Cloud

Salesforce Sales Cloud by MicroChannel is a highly configurable and customisable sales force automation and CRM solution that integrates

  • Sales Management
  • Lead Generation
  • Marketing
  • Contact Management

With the Salesforce Sales Cloud, you can close more deals, get more leads and make insightful decisions.

Account and Contact Management

Get a complete view of your customers, from key contacts, outgoing and incoming communications, activity history and internal discussions. Pull in social data from Twitter, Facebook and LinkedIn to uncover valuable insights on your customers and proactively provide answers.

Opportunity Management

View the entire team’s deals, stages, products, competition, quotations and more with the Opportunity Management – allowing you to stay connected with the people and information needed to seal the deal.

Lead Management

Improve lead conversion by tracking leads from click to close, while optimising each campaigns across every channel. This allow you to maximize your marketing spend on the different channels and platforms.

Sales Forecasting

Get an accurate real time view of your entire business with comprehensive forecast of your sales pipeline, business revenues and take action where necessary.

For more information on Salesforce Sales Cloud, Contact us.


Dotmailer

Dotmailer is the a data-driven multichannel marketing automation platform that empowers marketers with tools to engage customers via email, mobile, social media and landign pages to improve customer lead generation, conversion and retention.

Email Marketing

Create, test and send beautiful emails that is compatible across different email platforms with drag and drop. EasyEditor is a powerful tool that lets you easily create emails, customise content, add videos and more.

Marketing Automation

The Program Builder allows you to create simple or complex marketing automation programs fast. Build lead nurturing programs to determine cold contacts from hot leads.

Integration

Dotmailer allows you to build your own marketing cloud with other best-of-breed platforms. Seamlessly get your data in and out to deliver customer-centric campaigns across multiple channels.

Data & Insight

Identify and track your customers and prospects behaviours to let your create decisions in your automations to make your messages hit home.

Personalisation and Targeting

Provie a one-on-one experience they expect and give your business results it deserves. Dotmailer let you deliver and drive people towards the content that get reaction results.

SMS and Mobile

Global bulk SMS covering 156 countries with 2-way messaging capability to allow you to communicate with your global customers via the medium most convenient to them.

Landing Pages

The EasyEditor gives you power to customise and design responsive, personalised and compelling landing pages that converts. EasyEditor also make sure that it works well on desktop and all devices.

Surveys & Forms

Drag and drop survey and form builder makes it easier to collect customer data. The CopyKat is capable of perfectly matching your brand and website without the need for developers, coders, website designers or IT.

Reporting & Analytics

The reporting suite provides you with real-time results so you can stay up to speed and act fast. Graphical reports, exportable data, automated email updates and personalised report allow you to analyse, share and act on the data.

To accelerate your marketing with Dotmailer, Contact us.


Qlik

Qlik is a data analytics platform with a patented Associative engine that takes you beyond the limits of query-based business intelligence tools. With Qlik, you can combine any number of data sources so that you can freely explore across all your data and instantly pivot your thinking based on what you see.

Make amazing data discoveries and explore both simple and complex data to find hidden data relationships you’ve never seen before. Engage wider audiences – customers, suppliers, prospective clients or even the public – Qlik can provide insights valuable to your entire business ecosystem.

What makes Qlik different?

Unique Insights. Smarter Decision Making.

Harness the organisation’s collective human intelligence and amplify it with machine intelligence. The Qlik data analytics platform was built to connect people with data and ideas to take advantage of new possibilities.

Simply Better Analytics.

Analytics is beyond data visualisation – it is more of the art of discovering insights from data. Qlik empowers everyone in the organisation with analytics regardless of skills. You can expect deeper insights by harnessing human intuition and machine intelligence during the analytics process. The Associative Engine allows you to explore all data, leaving no data behind and no path uncovered.

All Data, Together.

Combine unlimited number of data sources and indexes all possible relationships. There are no predefined hierarchies and drill paths and you don’t risk data loss or inaccuracy commonly experienced with SQL-based tools. Qlik has the capability to handle large data to deliver rich, interactive data exploration without compromising performance.

Trusted, Cloud-Ready Platform

The enterprise-class, cloud-ready platform brings security, scalability and performance for even the most demanding industries. Analytics can be deployed in a way that makes most sense today and seamlesslly transition to another model in the future, whether on-premise, in the cloud or a hybrid. Qlik platform comes ready with open APIs and toolkits so that you can extend and enhance the platform to support your specific requirements.

Explore new insights. Make better business decisions. Call us to explore Qlik.


ClickDimension

ClickDimensions is a powerful marketing automation solution fully integrated within Microsoft Dynamics 365. Get a full picture of leads and customers for greater marketing, sales and customer experience success.

Campaign Automation

Create interactive automation campaigns based on prospect behavior and send targeted emails to drive sales or generate interest in your product.

Email Marketing & Web Forms

Create and send bulk HTML emails with send, open, click and bounce data reported at mailing and individual recipient level. Easily capture leads and contacts with web forms created via the easy drag-and-drop designer.

Surveys

Easily create surveys with the intuitive drag-and-drop survey designer. Submitted surveys are recorded within CRM with the additional benefit of viewing captured information directly in existing lead or contact records, or if the survey participant is new a lead record will be created for you.

Event Management

Integrate with GoToWebinar, WebEx, Cvent and Eventbrite to seamlessly bring event registration and attendee information into Microsoft Dynamics 365 for Sales.

Reporting & Web Intelligence

Get insights into your emails, web visits, page views and form captures directly in your CRM campaigns.

Landing Pages

Quickly and easily create dynamics landing pages without any HTML knowledge, which are hosted in ClickDimensions or easily embedded into your existing site.

Social Marketing

Post to Facebook, LinkedIn, Twitter and Google+ directly from Dynamics 365 and keep your followers updated. Post can be posted immediately or scheduled for a later date.

ClickDimensions is perfect for every industry with its feature-rich marketing automation solution built right inside of Microsoft Dynamics 365 for Sales. Regardless of your customers, ClickDimensions can help you find, nurture, convert and engage them.

For more info on ClickDimensions, contact us.

Get in Touch

Find out about the health of your customer machine with a complimentary workshop. Speak to a Marketing Concierge.

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  • Research

    1300 440 444

  • Brand Identity

    14/213 Miller St North Sydney
    NSW 2060

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    support@microchannel.com.au

Contact Details

  • phone

    1300 440 444

  • Brand Identity

    support@microchannel.com.au

  • Advertisement

    14/213 Miller St North Sydney
    NSW 2060