A happy customer is a customer for life. Customer care is as important to us as it is to you.
Supporting our customers well is the key to our success. Ensuring we have the right service levels that match the type of support our customers need is why we have MicroChannelCare.
MicroChannelCare provides customer account service and management as well as technical support. Customers who follow our Growth Series plan automatically receive our MicroChannelCare service and for others, there is an OnDemand plan.
Either way, our solutions are design to ensure ultimate flexibility on how and when our customers are supported.
Our MicroChannelCare team provide assured response times with a range of support services to ensure your investment delivers results day after day with a range of flexible support, services and resources available at your convenience.
The MicroChannelCare support team cater for all clients across the APAC region and are based in local timezone in Sydney, Australia .The team is available for all support service requirements during the AEST timezone standard business hours.
- Dedicated Relationship Manager or Success Manager
- Campaign review and testing
- Technical support and case triage
- Marketing team SOS Service when you’re a team member down
- Local, knowledgeable and responsive team
- Software vendor case escalation